BlackBerry Phone Setup

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This article provides instructions on how to properly configure BlackBerry's Email Client for use with TLS encryption on any of our services.

In order to configure your Blackberry device to use e-mail, you will need to have an activated BlackBerry Internet Service plan added to your current cellular phone plan.

Two methods of adding a personal e-mail account are described in this article: Using your device and using the Web-based BIS system.

Setup Email using BlackBerry Device

These instructions are intended for users who wish to configure their e-mail account using their BlackBerry device. Before following these instructions, please ensure that:

• your BlackBerry has been activated.
• your device is connected to your cellular carrier's wireless network.
• you are in an area with wireless coverage.

Step 1: Access E-mail Settings

Navigate to your applications listing and launch the “Email Settings” by clicking on the icon on your device home screen.

Step 2: Terms of Service

Read over the legal terms and conditions as displayed and either Accept or Disagree the Terms and Conditions.

Step 3: Email Information

When prompted for your e-mail address and your password, enter your complete e-mail address and then select “Next”.

Step 4: Confirmation

You should then be prompted with a success message which will indicate that your account has been added successfully!

Web-Based: Accessing BIS for the First Time

These instructions are intended for users who have not set up a BlackBerry Internet Service account through their cellular carrier's BIS Web page.

Step 1: Access BlackBerry Internet Service Website

Navigate to your cellular providers BlackBerry Internet Service website and click “Register” underneath the login section. The following screen will provide the BlackBerry Internet Service Terms of Service. Read over the Terms of Service and select the appropriate option whether you agree or disagree.

Step 2: BlackBerry PIN and IMEI/ESN

After completing the Terms of Service screen you will be prompted to enter your BlackBerry's PIN and IMEI/ESN information. If you are unsure how to locate your PIN and/or IMEI/ESN please refer to this article in the BlackBerry Knowledge Base.

Step 3: Email Information

The next screen will ask if you wish to add a Personal Email Account or create a new BlackBerry Email Account. On the top section, enter your full email address and your email password. The Blackberry Internet Service will automatically connect to your account and check for emails every 15 minutes.

Step 4: Confirmation

If BlackBerry was able to successfully connect to your account, it will display a confirmation message.

Web-Based: Current BIS User

These instructions are for users who have previously created a BlackBerry Internet Service account. Before beginning Step 1, please log in to your BIS account.

Step 1: Add New Account

Upon logging in to your BIS account, select the “Setup Account” button under the section titled “Existing E-mail Account”.

Step 2: Email Information

On the “Add e-mail account” screen enter your full email address and your email password. The select the “Next” button.

Step 3: Confirmation

If BlackBerry was able to successfully connect to your account, it will display a confirmation message.