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561-715-4549 |
frequently asked questions
Here are some of our most frequently asked questions...
If you have a question and don't see it answered here, please contact us. We'll answer your question and then post it here for others to see.
ANSWERS: |
 Where can I learn more about web hosting ? |
We have a great description about how web hosting works on our WHAT IS WEB HOSTING » page.. |
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| How do I change my mailbox password? |
The quickest way is to login to your site control panel using the link you received in your 'welcome email' but you can also send us an email. |
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| What do I do if I notice my site is down? |
| There are various where it is required to perform short period of site server maintenance. If you site is down for over an hour, please contact us. For the fastest response, send us an email thru our site as we have auto-notification on our support staff via our cell phones. |
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| Can I upload other files to my web host space like an FTP site? |
The quickest way is to login to your site control panel using the link you received in your 'welcome email'. There you will find the FILE MANAGER. |
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| How do I setup my email box? |
Instructions for setting up your mailbox can be found on our SUPPORT PAGE ». |
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| Can I access my mail through a web browser or webmail ? |
You can access your email through an easy-to-use interface webmail in any web browser by going to: http://www.your domain/webmail Here, you would login using your email box username and password that was supplied to you when you setup your account. |
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| How do I setup a new mailbox? |
Instructions for setting up new mailboxes in the various mail programs can be found on our site under the SUPPORT link. CLICK HERE » to go now... |
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| Can I upgrade my plan? |
| Certainly. Please contact us and we'll determine the best plan to match your needs. |
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| Can I get a backup of all my site files and databases on CD? |
| Yes, we can do that for you as well. It is important to back a backup of your website files and databases in your hands as part of your Disaster Recovery Plan in case of emergency. This is especially important if you are running an ecommerce system on your site since you are updating your product data on a regular basis, Our normal fee is $100. Call us and we'll work out the details with you. |
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| How can I contact support? |
The fastest way to respose is to email us... CLICK HERE » |
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| How do I change my credit card billing info? |
Call us at 561-715-4549 and if we don't answer, it means we're either on the phone or it's after normal business hours [M-F 9-5 EST]. We check our messages regularly and will return your call within 1 business day. Please DO NOT leave any credit card info on the voicemail system. For faster response, send us an email thru our site as we have auto-notification on our support staff via our cell phones. |
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| If I want you to host my site, can you move all the files for me? |
| Yes, we can do it for you as long as your current site matches the platform our sites are hosted on. Call us and we'll find out for you. Our normal fee for Site Migration is $250 and includes email boxes and database content. For more information on site requirements, see our Hosting Plan Page. |
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| Can you register a domain name for me ? |
Yes we can. Although we are not a registrar, we use www.name.com as our preferred partner. |
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| Can I register more than one domain name and have them all point to the same site ? |
Actually it's best to have the main domain name be the one with the proper keywords and have the other domains forward to it… This is because Google gives the ranking only to the parent domain name and can tell if it's a forwarded domain. |
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A DIVISION OF: Goldcoast Web Design
PO Box 195, Boca Raton, Florida 33429, USA
PHONE: 561-715-4549 - FAX: 509-463-1710
