Outlook 2010

This article provides instructions on setting up Microsoft Outlook 2010 to use with the e-mail account associated with your domain.


  • As a courtesy, we try to provide the most up-to-date information involving third-party technologies; however, we cannot guarantee the accuracy of such content, nor can we guarantee the performance of the product. If the text and/or example screenshots do not match the version you're using, please refer to the documentation provided by the applicable third-party company.
  • If you need assistance in setting up your e-mail account in Outlook, send a message to support@goldcoastinternet.net.
  • If you currently do not have a client set up to use with your e-mail account, simply log in to your SiteWorx account and click Hosting Features > E-mail > Webmail.


  • Microsoft Outlook 2010 installed on your computer.
  • Login information for the e-mail account that you want to use with the e-mail client. If you do not yet have an e-mail account set up, refer to Creating a New E-mail Box.
  • The IMAP/POP3 configuration settings and the Nexcess mailer server information (provided in the “Welcome” e-mail that was sent when your Nexcess service was activated).

1. Launch Outlook and then click on the File tab.

2. Click the Add Account button (located just below the Account Information heading).

3. On the Add New Account dialog, select the Manually configure server settings option (located at the bottom of the dialog box).

4. Click the Next button.

5. Keep the default option, Internet E-mail, selected and then click the Next button to continue.

6. In the Your Name box, enter your name as you want it to appear on messages that you send; e.g., “John Doe”.

7. Enter your e-mail address (specified when you set up your e-mail box; e.g., “jdoe@example.com”.

8. From the Account Type drop-down menu, select the e-mail protocol that you will be using (IMAP or POP3).
Note: If you plan on using multiple e-mail clients/devices to access your e-mail account, we strongly advise that you use IMAP. IMAP helps keep mail boxes synchronized and allows proper use of hybrid Webmail/e-mail client/device setups. For information, refer to E-mail Protocols: IMAP and POP3.

9. In the Incoming mail server box, enter the server hostname; e.g., mail.example.com.

10. In the Outgoing mail server (SMTP) box, enter the server hostname; e.g., mail.example.com.

The incoming/outgoing mail server information is provided in the “Welcome” e-mail that was sent to you when your service was activated. If you cannot locate this information, contact support@nexcess.net.

11. In the Logon Information boxes (User Name and Password respectively), enter your full e-mail address and the password that you specified when you set up your e-mail box.

12. If you do not want to have to enter your logon information each time that you launch Outlook, select the Remember password check box.
Important: Nexcess mail servers do not support Secure Password Authentication (SPA). Be sure that the check box next to Require logon using Secure Password Authentication (SPA) is NOT selected.

13. If you selected the POP3 protocol, you will have the option to specify which Data File that new messages will be delivered to (either a new file or an existing file). Select the desired option. For more information about Data Files, refer to the Microsoft Outlook documentation.

14. Click on the Outgoing Server tab and then click the check box next to My outgoing server (SMTP) requires authentication. Once you have selected this option, the corresponding options become enabled.

15. Select the option for Use same settings as my incoming mail server.

16. Click on the Advanced tab.

17. Enter the appropriate port number for the e-mail protocol that you selected in Step 8.
IMAP With SSL: 993
IMAP No SSL: 143

POP3 With SSL: 995
POP3 No SSL: 110

Outgoing (SMTP)
Note: When selecting encryption (“SSL”), your outgoing data will actually be encrypted via TLS, which is the encryption protocol supported by Nexcess mail servers. TLS supersedes, and is an extension of, SSL.

SMTP With TLS: 587
SMTP No Encryption: 25
When finished specifying the server settings, click OK to return to the previous setup screen.

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